Refund policy

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

 

As of proving transparency we have formulated this return & exchange policy to create a bridge of honesty. Our main aim is to clear you about your purchase. We have collected all possible reasons related to return, cancellations or exchange. We request you to go through the policy before placing the order or claiming for a refund or exchange.

You have 4 Days Return Policy If you Complies with Below Condition.

  1. My product is defective or parcel is damaged or torn or Different Items Received, can I claim for a refund?

We Need Full Video When You Opening The Parcel Yes, we take your product back if it’s defective or damaged, saree is torn. In this case, we have both options available. First, you can one-time exchange with same saree (free of cost). second, You can return it and claim for a refund. The second option costs Rs. 250 if you want your money back.


  1. Product quality is bad or not as I expected. Can I return or exchange?


No, we do not provide exchange or return if the customer doesn’t like the Quality Because We always try to deliver the best sarees to our customers but we produce imitation work.  not everyone can afford ₹50000+ Costly saree. Saree might have a specific type of designs. But its The Pure Zari Work in Most Sarees But it’s woven designs. It’s the same thing in that designs of saree. Don’t expect sarees to be as exact on the picture. 

  1. I don’t like the colour of saree. Can you take it back?

No, we do not provide exchange or return if the customer doesn’t like the colour. There is a 10% colour difference in some sarees as compared to picture. Please ask for a video anytime. While taking images, the picture comes in bright colours. Not all sarees look different but some sarees are different from images. See the video of saree and then place an order.


  1. What is the timeframe of raising any issue?

You can raise any issue within 4 days after delivery. We are not responsible for any issue after this timeframe.


  1. What is the procedure for any claim?


You can email at thesilk1205@gmail.com .


  1. How many days it takes to exchange or return?


As soon Your Return Accept by Our Internal Team, We have Return Pickup Service so within 24-48 business hours and after that we got confirmation from courier services that the parcel is okay and as it is as we delivered than after 24 business hours you Refund amount will be initiated on Bank Details that you shared with us Yes Our Executive will ask for Bank Details as to Our policy We only can Refund You via Bank transfer

 

  1. For what reasons I can’t claim for return or exchange?

Below are some reasons you can’t claim an exchange or refund.

  • My mom/wife/loved ones don't like it. (It's not our fault if the consumer doesn't like it. Be clear for your order. We always do our best)
  • I didn't see the original pictures. (We provide you activity logs of our website where small changes made by any employee of Dressyduck is mentioned. We don't change pictures frequently. We can provide you proofs. So consider purchasing with awareness. We will provide all the details whatever you like but we don't provide refund on return in this case.
  • Product is not "exactly" as pictures (better ask for real videos before you order. We always here to help you on Whatsapp)
  • Quality is not as expected { we manufacture imitation work. We always focus on quality. Please look for the original product. If it's higher price range than we can provide imitation in this price range. WE CAN'T PROVIDE ORIGINAL PRODUCTS JUST BECAUSE ORIGINAL COSTS 10 TIMES HIGHER) You can ask for videos.
  • We don't provide return, refund, partial refund or exchange for above reasons. We don't make a decision based on emotions. We can accept or reject your request based on the relationship with the customer. We have the right to refund you against this policy or reasons.
  1. No Blouse Design On Actual Product , But Website Image Shown With         Blouse Design .
  • Yes , We Try To Provide Same Design In Photos , But Some Time We Not Make Same Blouse Design So You Received With No Design Blouses. This Time We Can Not Your Products Returns And Exchanges.

  1. What to do if I have wrong details filled incorrectly?

It’s solely your responsibility to enter the right details. By mistake, if you did anything wrong, let us inform via mail.

  1. Can I cancel the order once it has been placed?


Yes you can cancel the Order Within 24 Hours after placing an order but you can not cancel the order if you get SMS and Email about shipping information like tracking ID

Prepaid Orders can not be canceled by the customer Him/herself You have to contact us on WhatsApp or mail at thesilk1205@gmail.com